Legal
Privacy Policy
Last updated: October 13, 2026
HAVORA Services LLC (“HAVORA”, “we”, “us”) respects your privacy. We are based in Knoxville, Tennessee, and provide our services for properties located in the United States. This policy explains what information we collect through this website and how we use it.
1. Information We Collect
a) Contact form
When you submit our contact form, you provide:
- first name and last name (required),
- email address (required),
- phone number (optional),
- your message about your property (required) — typically the property’s location and type and the kind of support you are looking for.
b) Other ways you contact us
If you contact us by email, phone, or WhatsApp, we receive the details you share in that conversation.
c) Client and property information
If you engage our services, we create and store documentation needed to perform them — such as the property’s address, access and scheduling details you provide, and the photos, observations, and condition notes included in our property reports.
d) Technical data
Like most websites, our hosting platform (Squarespace) records basic technical and usage data (for example browser type, pages visited, and approximate region) in aggregated form to operate and improve the site.
e) Business outreach information
When we conduct targeted business outreach (see Section 4), we process business contact and property-related information as described there.
2. How We Use Information
We use your information to:
- respond to your inquiry and provide the services you request;
- schedule and document property visits, and prepare your property reports;
- coordinate vendor services on your behalf;
- communicate with you about your membership or services;
- conduct limited, targeted business outreach as described in Section 4;
- maintain business records as required by law.
3. Service Providers
We rely on the following providers to operate this website and handle inquiries:
- Squarespace — website hosting and analytics. See Squarespace’s privacy policy for details.
- HubSpot — CRM and contact form processing. When you submit our contact form, the submission is transmitted through HubSpot’s form service and stored in our HubSpot account so we can respond and manage services. We may also keep records of business outreach contacts there, as described in Section 4. See HubSpot’s privacy policy.
- WhatsApp (Meta) — if you message us on WhatsApp, Meta processes the messaging data as described in WhatsApp’s own privacy policy.
We do not sell your personal information. Vendor partners involved in your property work receive only the details needed for the specific job.
4. Marketing and Business Outreach
We handle marketing and business development in three separate ways:
a) Inquiries you send us
If you contact us through our form, by email, by phone, or on WhatsApp, we process your information to respond to that specific inquiry and, if you become a client, to provide services. We do not automatically add inquirers to a marketing or newsletter list.
b) Targeted business outreach
HAVORA conducts targeted business outreach. We may contact property owners (including owners who live out of the area), real estate investors, real estate agents, property management companies, and other potential partners to introduce our services, where this is permitted by applicable law. For this purpose we may process business contact details (for example, name, business email address, phone number, company, and role) and property-related information (for example, location, property type, or publicly listed status). This information comes from publicly available or lawfully licensed sources — for example, public property and county records, business registries, professional directories, business websites, and professional networks — as well as from earlier interactions with us.
c) Newsletters and recurring campaigns
If we send newsletters or recurring marketing campaigns, we will do so in line with the requirements that apply to the recipient’s location and the type of communication — including applicable consent and opt-out rules — and will describe these practices in this policy.
Your choices and our commitments. Commercial email that we send complies with the CAN-SPAM Act and similar laws: it identifies HAVORA as the sender, uses accurate subject lines, includes valid physical postal address information, and gives you a clear way to opt out. You can opt out at any time using the unsubscribe link in any email or by contacting info@havoraservices.com, and we will honor your request promptly and keep the records needed to respect it. This section describes our practices; it does not limit any rights or obligations that applicable law provides.
5. Phone & WhatsApp
If you contact us by phone or WhatsApp, we process the contact details you share to respond to your request. WhatsApp messages are also subject to WhatsApp’s own privacy policy.
6. Cookies & Analytics
Our website is built on Squarespace. Squarespace uses a small number of essential cookies that are needed for the website to function (for example, a security cookie that helps protect forms against misuse). Squarespace also records basic technical and usage data in aggregated form — for example page views, approximate region, and browser type — through its built-in, first-party analytics. This data is not used for advertising.
We do not use Google Analytics, social-media advertising pixels, or other third-party tracking technologies, and we do not use cookies for advertising purposes. Our contact form is provided through HubSpot’s form service; the form itself does not place advertising or tracking cookies.
Our website does not respond to “Do Not Track” browser signals, because there is no common industry standard for doing so. We do not track visitors across other websites.
You can control cookies through your browser settings. If we add third-party analytics or advertising tools in the future, we will update this policy and implement appropriate consent mechanisms before doing so.
7. Data Retention
We keep inquiry and client information — including records of business outreach and of opt-out requests — only as long as necessary to provide our services, comply with legal obligations (for example tax and business records), and resolve disputes.
8. Your Rights
Privacy laws in the United States vary by state. Depending on your state of residence, you may have rights under applicable law with respect to your personal information — for example, rights to access, correct, or delete it, or to receive a copy. This policy does not limit any rights you may have under applicable law.
You can also opt out of marketing emails at any time, as described in Section 4. To exercise a right or ask a question, contact info@havoraservices.com, and we will respond within the timeframe applicable law provides.
9. International Transfers
Our providers (Squarespace, HubSpot) process data primarily in the United States. If you send us information from outside the United States, it may be transferred to and processed in the United States or in other countries where our providers maintain operations.
10. Children’s Privacy
This website is not directed to children, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this policy from time to time. The current version is always available on this page with its “Last updated” date.
12. Contact Us
Questions about this policy: info@havoraservices.com · HAVORA Services LLC, Knoxville, Tennessee, USA.
HAVORA Services LLC · Knoxville, Tennessee